Not availing option for create a scan folder for HP LaserJet 178MFP NW printer

[AMAL36]

Dear Team,

As you can see in the attached picture, I'm unable to create scan folder in the HP software. For my office we needs to scan in the shared scan folder but we do not have the option for creating one folder here. Please suggest how to create one common Shared Scan Folder. It is very hard & time consuming for scanning using HP Smart APP. Kindly requesting for the suggestions. Thank you.     

[Irwin6]

Hi @AMAL36,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with setting up scan to network folder for your Printer.

Kindly refer to the steps on this link on how to set it up and let me know if that resolves the issue.

Refer to this video link for more information related to scan to network folder setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[AMAL36]

Dear Team, 

My problem is when I open the HP Embedded Web Server (EWS) using ip address of the printer in the Google Chrome, There is no option called "Scan" is available. Only there is 3 options 1. Home 2.Information 3. Maintenance. These are the only 3 option available. How can I bring the option called Scan in the HP LaserJet 178mfp NW printer.

Please see the attachment & Kindly advice.

Thank you

[Irwin6]

Hi @AMAL36,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link once again on how to set it up and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support