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‎02-18-2019 05:19 PM

HP Recommended
Product: Hp3835 printer
Operating System: Android 7.0 - 7.1.2 Nougat
My hp 3835 printer were not connected with hp smart app ...Next problem wifi connection were given to printer but it's showing no internet connection ..Pl help me .....
1 REPLY 1

‎02-20-2019 04:06 AM

HP Recommended

Hi @Keerthi2

 

Could you check if the Wi-Fi Direct is enabled or disabled? If the Wi-Fi Direct is enabled, your phone is connected to the printer's network instead of your home network. 

 

To disable the Wi-Fi Direct - Tap on the Wi-Fi Direct icon  and then turn it off.  Also, ensure your printer and the mobile are connected to the same network. 

 

You may also refer to this video link - How To Set Up a Wireless HP Printer from Android?

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Asmita
I am an HP Employee

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