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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

Cannot scan from HPDeskJet 2710E on to Laptop

Regards

Paul

1 REPLY 1
HP Recommended

Hi @Pauly4659,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Having trouble scanning from your HP DeskJet 2710E to your laptop can be frustrating, but let's troubleshoot the issue step by step.

 

  • Check Connection: Ensure that your HP Deskjet 2710E is properly connected to your laptop. If you're using a USB connection, make sure the cable is securely plugged into both the printer and the laptop. If you're using a wireless connection, ensure that both devices are connected to the same Wi-Fi network.
  • Check Printer Status: Make sure that your HP DeskJet 2710E is turned on and that there are no error messages on the printer's display panel indicating any issues.
  • Install HP Smart App: Download and install the HP Smart app on your laptop. This app allows you to manage your HP printer, including scanning documents. Make sure you download the correct version of the app compatible with your laptop's operating system.
  • Update Drivers: Ensure that you have the latest drivers installed for your HP DeskJet 2710E. You can download the latest drivers from the HP website. Sometimes outdated drivers can cause scanning issues.
  • Restart Devices: Try restarting both your printer and your laptop. This can sometimes resolve connectivity issues.
  • Check Scanner Settings: On your laptop, open the HP Smart app, and navigate to the scanning section. Make sure the correct scanner is selected. Sometimes, if you have multiple scanners or printers installed, the wrong device may be selected by default.
  • Firewall/Antivirus Settings: Sometimes, firewall or antivirus settings on your laptop can block the scanning process. Temporarily disable these settings and try scanning again to see if it resolves the issue.
  • HP Print and Scan Doctor: HP provides a diagnostic tool called HP Print and Scan Doctor, which can help identify and resolve printing and scanning issues. Download and run this tool to see if it can detect any problems with your setup.

 

By following these steps, you should hopefully be able to resolve the scanning issue with your HP DeskJet 2710E and laptop.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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