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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-28-2018 11:21 AM

HP Recommended
Product: HP 8702
Operating System: Microsoft Windows 10 (64-bit)

The printer is not recognizing my computer to scan, but I can print from my computer to the printer. I have uninstalled the printer and reinstalled and still didn't fix the problem.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-29-2018 02:37 PM

HP Recommended

I was able to get on chat and it was the virus protection program that was stopping it through the firewall. 

View solution in original post

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3 REPLIES 3

‎09-28-2018 04:59 PM

HP Recommended

@shawnwil

 

Welcome to HP Support Forum. Firstly, please download an run the following tool (for Windows computers only):

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

BH
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‎09-29-2018 02:37 PM

HP Recommended

I was able to get on chat and it was the virus protection program that was stopping it through the firewall. 

Was this reply helpful? Yes No

‎10-08-2018 01:00 PM

HP Recommended

The HP CLJM477 Scan was not found.

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