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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎11-11-2022 11:47 AM - edited ‎11-11-2022 07:16 PM

HP Recommended
Product: HP ENVY 5660 e-All-in-One Printer

I think the issue we've been having with Ventura has been fixed? Now I can just use the touchscreen to "scan to pdf" with "scan to computer" option without getting just a blank page. Or-- the only thing I did that I hadn't done before to try and fix this issue is: open HP Easy Scan, go to Preferences, click on Scan to Computer, click on Scan to PDF, click on Edit, change Output type to PDF-Searchable, hit Save. Then I closed HP Easy Scan altogether and just tried to use the touchscreen to Scan to Computer like I used to do before the update to Ventura started just giving blank pages when using the touchscreen, and it worked! I don't know if it's anything I did on HP Easy Scan or not, as I'm not using it, just the touchscreen itself, and it's no longer a blank page just using the touchscreen.

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