-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Scanning, Faxing, and Copying
- OCR Function

Create an account on the HP Community to personalize your profile and ask a question
03-16-2020 10:20 AM
My printer, bought in january 2020, doesn't scan in OCR:
-why?
- there is a solution?
- which App, Sw, or driver can be usefull to have a solution and is the better?
03-16-2020 11:01 AM
@Ropei wrote:My printer, bought in January 2020, doesn't scan in OCR:
-why?
- there is a solution?
- which App, Sw, or driver can be useful to have a solution and is the better?
Not sure "why" - According to the Specifications, the printer software should include the option.
If you have not done so, download-save-install the driver set located on this web page:
HP OfficeJet Pro 8020 All-in-One Print and Scan Driver and Accessories
After the software is installed, Restart the computer and log in.
As well, if you have not done so, install both the HP Smart Application and (because the printer likes to have it), the Adobe Reader DC software.
HP Smart for Windows
Learn how to use HP Smart on your Windows 10 computer
Open the Software and Drivers Support Website for your printer > Check the Box Get the App
OR
Links to HP Smart software for Windows and Mobile devices, includes an FAQ section
HP Printers - Using the HP Smart App (Windows 10)
Adobe Reader DC – Needed Whether You Use It or Not
If you have not done so,
Reinstall / Update your PDF Reader (Adobe Reader DC /Optional Foxit Reader)
HINT: Watch out for and UNCHECK unwanted extra software
Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.
General Example - HP Scan menu (Full solution printer software)
9025_HP_Scan_menu_JPEG_1
If all else fails, there are free OCR options available - which one you use depends on your needs, and what is available in your location.
OCR Scan Software
7 Best Free OCR Software Apps to Convert Images into Text - 2019
Example 2
Best Free OCR Software for Windows
There are ""newer" lists out there -use your favorite browser and search engine.
For example, search for "best ocr software 2020" to find articles / information.
Reference and Resources – Places to find help and learn how to use your Printer
Clarification of terms and "what the printer can do" (Specifications)
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet Pro 8022 All-in-One Printer
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.