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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎03-05-2022 11:34 PM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer
Operating System: macOS 12.0 Monterey

Since installing Smart Scan, I no longer have OCR capabilities with my 8610 scanner. How do I reinstall the software?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-06-2022 03:19 AM

HP Recommended

Hi,

Download and install HP Easy Scan from the App Store, OCR capabilities are offered by HP Easy Scan for your printer, not with HP Smart:

https://apps.apple.com/uy/app/hp-easy-scan/id967004861?mt=12

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎03-06-2022 03:19 AM

HP Recommended

Hi,

Download and install HP Easy Scan from the App Store, OCR capabilities are offered by HP Easy Scan for your printer, not with HP Smart:

https://apps.apple.com/uy/app/hp-easy-scan/id967004861?mt=12

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No
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