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‎06-20-2018 07:48 AM

HP Recommended
Product: HP OFFICEJET PRO 8710
Operating System: Microsoft Windows 7 (64-bit)

I am attempting to print a Legal size paper from the only tray. I have been printed Letter size no problem, but when i load the bottom tray with 8.5 x 14(Legal) & adjust the trays tabs correctly... the tray does not close. Then when i close it as much as i can, the printer states it is offline or tray is empty. 

12 people had the same question
1 REPLY 1

‎06-20-2018 11:35 AM

HP Recommended

@Kellyweekleyasp

 

Specifications > Paper Handling

 

"Plain Paper" Legal size is supported in this printer

 

60 to 105 g/m2 (16 to 28 lb bond)

 

 

 

If you have not done so, try / consider:

 

There is a "front" extender in the tray to support loading legal paper into the tray.

 

User Guide

See the illustrations Chapter 2 - Pages 23-26

 

The tray should close, but it may not close completely due to the tray extension.

 

Beware the Notes on Page 25:

  1. "Do not over fill" 
  2. Never, ever load paper while the printer is printing

 

No joy?

 

The following might be relevant:

 

  • After the tray is loaded according to the instructions,
  • Open the tray (part way - no need to remove it),
  • Leave it open for a few seconds (3 or so),
  • Close the tray -- look at the printer panel for a message to select size and type of paper.

 

 

Reference and Help:

 

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP OfficeJet Pro 8710 All-in-One Printer series

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

 

Dragon-Fur

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