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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-19-2022 06:13 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I just bought an Office Jet Pro 9015e and did all the set up steps. I am not able to scan from the computer or send a scan from the printer to the computer. I was only able to scan to USB. Although I can print from the computer to the printer using HP Smart.

I cannot use the document feeder at all. It shows that the document is loaded, but then the machine makes a series of loud clacking noises and never pulls the document through. 

Category:
4 people had the same question
1 REPLY 1

‎11-13-2022 09:26 AM

HP Recommended

I had the same very frustrating issue. Ultimately had to download HP Smart so correct drivers were installed and problem solved. I now run through the software. Hope this continues to work. 

1 person found this reply helpful
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