Office Pro Jet 8620 won't scan to computer

[MS365]

I use a wireless connection.  I can print from my laptop to the printer, but the printer will no longer scan to my laptop (a Lenovo Ideapad 710S - 131KB).  It comes up with error message:

Invalid Shortcut - the HP Scan application does not contain a shortcut corresponding to your selection. Please uninstall and reinstall the software that came with your product and try again.

I have reinstalled the software but the problem remains.

I have tried to use the Wizard to set up scan to email and it says its successful - but then won't work.

I have tried to use the Wizard to set up scan to a network folder - it works on test, but then won't work in practice.

Can anyone help?

[Dvortex]

Hello, @MS365 – Greetings!

Thanks for engaging in the HP Forums! I see by your post that you are having trouble with your HP printer. I will certainly do my best to help you 🙂

Going through your post, I understand that printer is having trouble scanning with your Officejet printer.

Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Scanning” to automatically diagnose and fix the issue.

If the issue persists, then I’d suggest you perform a clean install to try and fix the issue:
 

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now click http://hp.care/2ptjjHb to install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Those steps should do the trick, let me know the outcome!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!