OfficeJet 4650 can't scan to computer

[Adam4650]

I moved recently, and my HP OfficeJet 4650 can't scan to my PC via WiFi. In fact, the only feature that is currently working is printing a file from my computer hard drive. I cannot print from a web browser, and the OfficeJet can't connect to my computer to scan to PC. The device is connected to WiFi, and I've attempted reinstalling & using the repair tool without success. The only other variable could be that I'm using a DSL internet router until fiber is installed in a few weeks. Please advise.

[TEJ1602]

@Adam4650, Welcome to HP Support Community!

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing and scanning issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Restart the print spooler and try uninstalling the drivers-

Press “Windows key” + “r” to get the “Run” window.

Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.

Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

Now uninstall and reinstall the printer driver. Follow the steps below-

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Now, download and install the full-featured software from here.

Hope this helps! Keep me posted. 

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