OfficeJet 5255 won't scan to computer from control panel

[Drew3000]

Hi,

I have the printer and computer set up to connect wirelessly via the Wi-Fi Direct protocol. My standard network connection is ethernet, and I have the printer and my ethernet network operating simultaneously. The unit prints as it should, and scans properly using either the HP Smart app or the OSX Scan preference pane. However, when I choose the Scan icon on the 5255's control panel, the message reads, "Visit 123.HP.com to get the HP Smart app or other HP scanning software for your computer."

I have installed the latest HP Smart version, and the latest printer firmware. I have set up everything correctly: uninstalled previous software, installed correct software (several times now), restarted printer and computer, reset printer preferences, re-added printer (it is the only one in the preference queue), etc. I'm a former certified Mac tech, so I'm pretty thorough, but this one has me stumped. Too many hours in so far.

Thanks in advance for any help.

[TEJ1602]

@Drew3000

Install HP Utility for Mac from here.

You can create presets for Scan to Computer with the file type and resolution. Here is how you can do it:

Go to Applications > HP > HP Utility

Click on Scan to Computer

Now click on Edit Scan Tasks

Click on the File Type for example- Scan as PDF

Click on Show Details

Click on Resolution to predefine the default dpi/ppi

Once you have the required settings selected, click on Save.

Now, when you scan from your printer's control panel to the computer and select save as PDF, the predefined settings will be applied.

By default, the scanned documents will be saved in the Pictures folder. However, you change the destination in the Save to tab while predefining the settings.

You can create predefined settings for different file types using the same steps as above.

Let me know if this helps.

Cheers 🙂

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