OfficeJet 6958 Cannot find my computer to scan to

[angie12864]

Thank you.  I called and talked to a nice young lady.  She couldn't help me, but she tried very hard.  Apparently, my 4 year old MacBook Air is too old. 

The good news is that after I hung up with her, I tried scanning from my ipad and it worked.  So, problem solved.  Thank you all for your help.  I don't think trading this printer in for a different model would have fixed the problem.  I can live with scanning to my ipad and then emailing it to my computer. 

Thanks again. 

~Angie

[JeffHelp]

Hello  angie12864,

Thank you for the updated good news.  "Problem solved."   Glad to hear all is well.  If I can be of any assistance in the future please let me know. 

Best regards,

Jeff Christopher

Executive Customer Relations

HP Inc

Palo Alto, California

[ajarvizu]

Had to re-install Windows 10 after computer crash.  HP Officejet 6958 will print from computer, but will not scan to computer.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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