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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-14-2020 03:05 PM

HP Recommended
Product: OfficeJet 8025
Operating System: macOS 10.15 Catalina

I have an OfficeJet 8025 and when I scan documents they come out blurry.  I have a MacBook Pro running macOS Catalina.  Any ideas on how to resolve this issue?  Thank you

Category:
1 REPLY 1

‎10-17-2020 08:46 AM

HP Recommended

@Luc15, Welcome to the HP Support Community!

 

  • Which app are you using to scan from your MAC?
  • Try making a standalone copy and check if that prints fine. By this, we can conclude if this is a hardware or a driver issue.

 

Update the printer firmware

Got to Setup > Tools > Update the printer.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

To know different methods of scanning from a MAC, click here.

 

For more info on resolving this issue, refer to - Improving Scan Quality

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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