OfficeJet 8720 Pro won't scan multiple pages into one document. It used to, but now won't work.

[tfar]

It won't scan multiple pages into one document.  It used to, but now won't do it.

[Kumar0307]

@tfar, Welcome to the HP Support Community! I’m here to help.

I understand you would like to scan multiple pages. To assist you better, which app are you using to scan on the Mac?

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Use the HP Smart app to create a PDF of a scanned document.

1. Click the Scan tile on the HP Smart app home screen.

2. Click Get Started.

   NOTE: 

   The Get Started screen displays when you select Scan, Import, or Camera for the first time.

3. Select an option from the top menu bar.

   • Scanner: Place the original on the printer scanner glass or into the automatic document feeder (ADF). Select scan job type, size, color, and resolution settings, and then click Scan in the lower right corner.

   • Import: Select photos saved on the computer to apply a boundary, and then use the settings to edit, print, and share.

   • Camera: Uses the computer camera or a webcam to capture, edit, and print or share a photo or document.

   

4. Adjust the boundaries, by clicking and dragging the blue dots, and then click Apply.

5. For multi-page documents, click + Add in the Preview window to return to the Scan window. Load the next page onto the scanner glass or capture it with the camera.

   Repeat this process until all the pages of the document are scanned.

6. Change the file name and select Basic PDF as the file type.

   

7. Click Save to save the PDF to a folder on the computer, or click Share for options to email or share the file.

For more info on scanning, refer to - How to scan with an HP printer

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!