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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-21-2022 11:02 AM

HP Recommended
Product: OfficeJet Pro 7740
Operating System: Microsoft Windows 11

How to get Scan to Email from the printer control panel t work in Windows 11.  

 

It was working in Windows 10 but now it just scans a .BMP (35MB) to a folder on the computer.  

 

The option is still on the printer's control panel but it doesn't work as it did prior to the Windows upgrade. 

 

 

Category:
2 REPLIES 2

‎10-21-2022 12:34 PM

HP Recommended

Did you have it configured so that it launched your email program? The link to email might have changed and need to be reprogrammed.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-21-2022 01:14 PM - edited ‎10-21-2022 01:15 PM

HP Recommended

Where is that done?  

 

I've looked all over the Web Server interface and the printer Control Panel interface can't find any settings for Scan to Email.  

 

 

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