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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-12-2016 07:25 AM

HP Recommended

Hi @BoroSec @JlanderB,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎01-20-2017 02:41 PM

HP Recommended

I have the same problem with Windows 7.


 

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‎04-13-2017 01:35 PM

HP Recommended

Until HP fixes the problem, I installed the ReadIris Pro 14 and go through it to scan then I copy it as a picture into my photo software to work it....

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‎06-30-2017 07:10 PM

HP Recommended

Hi @saphira1,

Thanks for using the HP Forums.

 

Please watch these resources on how to scan A3 or 11 x17 (Tabloid):

 

HP Officejet Pro 7740 : How to scan a Tabloid or A3 size document

 

HP Officejet Pro 7740 : Scan an A3 document on macOS 10 12 Sierra

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎06-29-2018 10:18 AM

HP Recommended

It worked.  Use "ENTIRE SCAN AREA" when selecting Page Size.

 

Thank You

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‎06-29-2018 10:35 AM

HP Recommended

Hi @Dr_Lou

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎09-30-2019 09:22 AM

HP Recommended

I am running windows 10 and have tried everything as suggested but the printer will scan but no allow me to save 11 x 17.  Had a fix been established yet as I see this is an old problem.

Thanks

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‎09-30-2019 09:49 AM

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

I work on behalf of HP
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