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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-28-2021 04:01 PM

HP Recommended
Product: HP OfficeJet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

Since I got a newer computer with Windows 10 on it, my HP OfficeJet Pro 8710 says "No Computer Found" when trying to scan a document. I have done everything with the HP Smart app on Windows 10. It says the drivers are all there, and the computer recognizes the printer. I can scan from the HP Smart app but not directly from the printer window, which is where the message shows up. Does one cancel the other? I am so used to doing all scanning from the printer itself and then once it scans the scan folder would pop up and I would rename the document and be able to save as to another file folder. I guess I need to know if the printer screen can't work with scanning anymore due to the Windows 10 HP Smart app! I'm trying to give as much info as I can to get the help I need. Thanks!

Category:
1 REPLY 1

‎07-01-2021 02:41 PM

HP Recommended

@Tigerlover2

 

Welcome to the HP Support Community.

 

Try doing a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Did you uninstall and reinstall the HP Smart App?

 

Also, do you've any other computer to try scanning from?

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 

 

 

 

 

 

 


I am an HP Employee

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