• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-23-2016 07:16 AM

HP Recommended
Product: OfficeJet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

Greetings everyone,

 

         I just got the OfficeJet Pro 8720, I've looked in the manual and can't find a way to where to customize this feature.  On the printer you ave the ability to "scan to computer".  when you do this, you get a list of computers where to scan to.  I don't have an issue with that.  The issue I have, it the location where it saves to. It currently defaults to the My Documents folder.  Is there a way to tell it somewhere else.. like a folder under My documents.   I can't seem to find a way to tell it where to go.

 

          I had a OfficeJet L7590, and I was able to customize the location, but I can' figure out how to do this on this printer.

 

 

Thank YOu.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-23-2016 10:55 AM

HP Recommended

Hello,

Please click HERE to access the steps that should resolve the issue .

 

Under Scan with HP Scan Software. Refere to Step# 7

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-23-2016 10:55 AM

HP Recommended

Hello,

Please click HERE to access the steps that should resolve the issue .

 

Under Scan with HP Scan Software. Refere to Step# 7

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.