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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet Pro 9018 All-in-One Printer

We've had an HP OfficeJet Pro 9018 for about 4 years. Until a week ago, it was paired with our HP Pavilion laptops with Windows 10.  We really liked the scanning app that was downloaded (which was labeled as HP OfficeJet Pro 9010 Series - HP Scan on our desktop shortcut) and which we use almost daily.

About a week ago, we got new HP Envy laptops with Windows 11.  When we set up the computers and added the Pro 9018

all-in-one, the HP Scan app that we had used for the last 4 years didn't load and we can't figure out how to get it on our new laptops.

We don't like the HP Smart scan app or the HP Scan and Capture app.  Does anyone know how we can get the HP Scan app that we have been using for several years on our old laptops  downloaded onto our new Windows 11 laptops?  We are really frustrated that a great scanning app may no longer be available for us.  Thanks.

1 REPLY 1
HP Recommended

@mstroeher 

 

Welcome to the HP Community --

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

What is perhaps missing is the Full Feature Software / full driver printer software.

The printer software can be installed.

 

When using the Easy Start software to install the software -- when asked during the installation >> (be sure to) choose the Full Software and Driver.

 

Selection window to choose which the driver might look like (or similar to):

DragonFur_0-1696182580168.png

 

 

Video - Install Software

 HP OfficeJet Pro 9020 | 9022 |9025 | 9026 | 9028 |9018 Download & Install HP Full featured software

 

Your printer's Software and Drivers --

Operating System / Version > Select / Change to Windows / Windows 11

Software and drivers for HP OfficeJet Pro 9018 All-in-One Printer 

 

Next,

Optional – Supported for your printer

Next – HP Universal Scan Software - NOTE:  Model and Operating System version Dependent

 

 HP Universal Scan Full Feature Software adds OCR libraries to installed HP Scan software. 

HPUS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.

Note:  HPUS can be installed as standalone or installed after the full feature printer software.

After the software is installed, Restart the computer and sign in

HP Universal Scan Software provides a larger GUI to make using the software easier on high-resolution screens.   New features have been added to the main menu to help with navigating the settings.

 

 HP printers - Scan as Editable Text (OCR) with HP Scan (Windows)

 

=== --- === --- === --- === --- ===

Printer Assistant - Manage Scan to Computer

 

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

 

When needed / wanted, enable "Scan to Computer" using the Printer Assistant

 

Open the Printer Assistant > Tab Scan > Manage Scan to Computer > Enable

 

Example - Full Feature Software - Installed - Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11Programs_and_Features_Printer_Desktop_Icons_11

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP OfficeJet Pro 9018 All-in-One Printer  

 

User Guide - HP OfficeJet Pro 9010 series 

 

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips Officejet Pro 9018

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.