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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-10-2021 11:45 AM - edited ‎12-10-2021 11:45 AM

HP Recommended
Product: office jet 4650
Operating System: macOS 11.0 Big Sur

I cannot scan from the control panel, I used to be able to but now get a message "Make sure scanning to a computer is turned on", and tells me to go to utility to turn on Scan to Computer but i cannot see this option in HP smart which seems to be the most recent software.  I have uninstalled, reinstalled, reset print system.  I can scan fine from HP smart on the computer.  I am using Mac os 12.0 Monterey

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-10-2021 01:26 PM

HP Recommended

Hi,

To enable front panel scanning you would need to install your printer essential software.

 

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation, and then check for any difference scanning from the printer front panel.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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1 REPLY 1

‎12-10-2021 01:26 PM

HP Recommended

Hi,

To enable front panel scanning you would need to install your printer essential software.

 

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation, and then check for any difference scanning from the printer front panel.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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