Officejet 4650 cannot scan from control panel but can scan from HP Smart

[jrrosenburg]

I cannot scan from the control panel, I used to be able to but now get a message "Make sure scanning to a computer is turned on", and tells me to go to utility to turn on Scan to Computer but i cannot see this option in HP smart which seems to be the most recent software.  I have uninstalled, reinstalled, reset print system.  I can scan fine from HP smart on the computer.  I am using Mac os 12.0 Monterey

[ShlomiL · Accepted solution]

Hi,

To enable front panel scanning you would need to install your printer essential software.

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation, and then check for any difference scanning from the printer front panel.

Shlomi