Officejet 5740 won't scan or copy

[difer]

When I try to scan on my Officejet 5740, I get the following error message "Turn the printer off and then on again.  If the problem persists, the scanner has become damaged and can not copy or scan."  I found a knowledge base article from 2016 that suggested a hard reset and then attempting to copy with the cover open.  After doing so, the scanner bulb did not glow, nor did the scanner move across the glass.  The error message displayed.  Please advise further actions we can take.

[asmita6658]

@difer

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the Scan/ Copy function is not working.

Appreciate you trying the steps. I'm afraid this would confirm a hardware issue and the printer needs to be serviced. 

Please reach out to the Phone Support Team in your region to know more about the service options for your printer. 

Hope this help!

Let me know if you have any other questions. 

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