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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎07-08-2020 07:21 PM

HP Recommended
Product: x360 Spectre
Operating System: Microsoft Windows 10 (64-bit)

This printer hasn't got a scan to SMB share from the device?  I can scan my computers but not the share.

If I scan to the computer I set up (once) the scanner app that would forward the scan to the folder share and name it. 

Now, all that happens is it opens the old school fax and scan app that saves everything as a .jpg horrific.

 

What am I doing wrong here?  have I got to set up the Synology share differently? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-11-2020 01:02 AM

HP Recommended

Hi,

The Officejet 8010 does not offer any Direct Digital Filing capabilities to scan to SMB share directly, scanning can be done from the HP Smart app or the HP Scan application.

 

You cannot share direct scanning to a folder with this model, you may install the Full Feature Software by following the HP Easy Scan Utility, then you may select Scan > Computer to scan to the HP Scan program directly from the printer front panel:

https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart_11_5_4644_17.exe

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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1 REPLY 1

‎07-11-2020 01:02 AM

HP Recommended

Hi,

The Officejet 8010 does not offer any Direct Digital Filing capabilities to scan to SMB share directly, scanning can be done from the HP Smart app or the HP Scan application.

 

You cannot share direct scanning to a folder with this model, you may install the Full Feature Software by following the HP Easy Scan Utility, then you may select Scan > Computer to scan to the HP Scan program directly from the printer front panel:

https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart_11_5_4644_17.exe

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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