Officejet 8012 cannot scan to PC direct from printer

[riteoh123]

On the front panel of my 8012 when I select scan, it tells me to install the HP software and select Print Scan & Fax.

Having gone to the link and reinstalled HP Smart, there is no option that I can find for Print Scan & Fax.

I simply want to scan directly from my printer to my PC.  I can scan using the software.. but want to scan direct from printer.

Using Windows 11 (PC NOT MAC).

Can somebody advise please?

Thanks

[Kumar0307]

@riteoh123, Welcome to the HP Support Community! I’m here to help.

I understand you are trying to scan to computer from the printer screen.

It is not asking for the HP Smart app. A full-feature printer driver is required to be installed on the computer.

Click here to download the driver.

Once installed, open the utility, go to scan > Manage scan to computer > enable

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[APB22]

Thanks you

APB22

[Kumar0307]

@APB22

You are welcome. Is the issue resolved or do you need any other assistance?

Keep me posted.