Officejet Pro 8500 A910 - Can't access network folder setup screen.

[Cgaines78]

I can not access my "Network Folder Setup" webpage.

I can access my main printer page just fine using the printer IP.   I Click on Scan at top and all is well, I then click on "Network Folder Setup" and it attempts to load and then goes to a "ERR_CONNECTION_TIMED_OUT" screen.

It warned me the first time that it was using HTTPS and I OK'd that.  I currently have folders on my printer set up awhile back and they work fine but need to modify and add some more.

I have tried from multiple computers and devices with the same results.

Thanks,

Chris Gaines

Malvern, AR

[HevnLgh · Accepted solution]

Hello @Cgaines78,

Thank you for stopping by the HP Support Forums! 🙂  I see you are running into some issues trying to set up a network folder for your HP Officejet 8500 A910. 

Please continue troubleshooting here: Scan to a Computer, Email, Memory Device, or Network Folder

Did this help? Are you now able to set up a network folder?

Let me know the outcome. If this resolves the issue please let others know by marking this post as "Accept as Solution".  To simply say thanks, please click the "Thumbs Up" up button. If you require further assistance let me know and I will gladly do all I can to help. 

[Cgaines78]

Amazingly the software wizard worked where the direct printer webpage would not.

Thanks,

Chris