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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Message 1 of 2
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Officejet Pro 8610 Printer prints, but won't scan

HP Recommended
Officejet Pro 8610
Microsoft Windows 10 (64-bit)

Hello!  Out of the blue, my scanner isn't working (though my printer still is).  😞  Unfortunately my scanner is critical to my work.  When I try to scan, it says "No computer found" .  When I go to the hp printer assistant, it says "The hp Officejet Pro8610 was not found".    I've also tried:

1-restarting computer

2-turning off/on 8610

3-unplugging for 60 seconds/replugging 8610

4-downloading and running the hp "scan doctor" application (several times). 

5-uninstalling and re-installing 8610 software

 

I am at my wit's end and really need my scanner!  😞  Pls help if possible. 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@mkecheryl, Welcome to the HP Support Community!

 

I understand you are not able to scan. Are you scanning from the printer screen or using the software on the computer?

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Do you have the full-feature printer driver installed on the computer?

Open HP Printer Assistant > Go to Scan > Manage Scan to computer > Enable

Try scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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