Officejet Pro 8620 Fax Failure: "Unable to send or receive faxes"

[pkarlowsky]

Officejet 8620 comes up with " !Fax Failure: Unable to send or receive faxes" immediately upon power up. Every other feature works fine from printer. Phoneline works fine , have tried multiple cords and telephone extension always works. Used to work just fine, one day just quit working. 

[Riddle_Decipher]

@pkarlowsky Welcome to HP Community!

Resolve issues when faxing, such as faxes do not send, you cannot receive faxes, fax quality is unsatisfactory, or an error displays.

NOTE: 

The primary steps in this document are for a traditional landline telephone service. If you use a different type of phone or digital service (VoIP or DSL), go to Troubleshooting other connection types in this document.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

If the issue persists, please restore factory default fax settings, and then run the fax setup wizard again.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[pkarlowsky]

The issue was not found or resolved in the recommended links. Sorry.

[Riddle_Decipher]

@pkarlowsky I suggest you start with the steps to resolve - cannot send fax and move your way towards cannot receive fax as well:

Step 1: Print a fax test report

To begin troubleshooting, print a fax test report to identify any issues with the printer, phone line connection, or fax settings. On the printer control panel, locate Run Fax Test or Fax Test Report in the Fax or Setup menus.

Review the report for any tests that failed and follow any instructions provided. If the issue is not resolved, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 UNDER CANNOT SEND FAXES

(By the end of this article all the issues should be resolved)

If the printer or a fax log report displays a text alert or a 3, 12, or 15-digit numeric error, go to HP Fax Products - Fax Error Codes and Solutions.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[pkarlowsky]

stepped through all suggestions. When I use fax setup wizard, it hangs after "select ring pattern". I have to select "NO" for distinctive ring for fax calls or I CANNOT complete the wizard. When I touch 'Run fax test' it returns:  !Fax Failure.    Unable to send or receive faxes. OK.

I also see 'send fax later' and 'fax setup are greyed out under 'fax settings'. When selected it responds: "The feature has been locked by your administrator or the person who set up the printer" OK.  That would be me and I did not. I think these problems could be related. Thanks for the help. I don't want to buy a new printer from any competitor.

Paul K

[Riddle_Decipher]

@pkarlowsky I'll try my best to ensure you don't have to buy a new printer, by reviving this one, here's what else we could do to fix the issue:

Let's start with restoring fax settings using the below steps:

Setup menu > Fax Setup > restore fax default 

If the issue persists, we may need to perform a complete factory reset of the printer, the same may reset all printer settings and I suggest you check my private message for steps on performing a full reset, the instructions are designed for your specific printer and if anyone with a different model would try the steps, it may render the printer unstable, hence a private message would be the safest way of sharing this information: 

Click here to know how the private message function works.

Stand by for updates!

And have a good day.

(P.S: If anyone wants these instructions for their specific printers, please create a public post and tag me, I'll be happy to help).

[Waltsr55]

Need help with this issue  "Unable to send or receive faxes"

I saw where someone stated you helped them fix this problem. I would like to get the fix as well. 

Please help, Thank you in advance.

[Riddle_Decipher]

@Waltsr55 I'd be honored to help you, although, I need a few things before we proceed further:

Have you followed all the steps I mentioned in this post from the same thread? If yes, please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

let me know how that pans out,

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".

Good luck.