Officejet pro 9025 scans random colors. No where in app to calibrate. MacOS

[pqlior]

I noticed that my scanner scans specific colors wrong. There's no where in the app OR the printer screen to calibrate settings nor does it appear in the MacOS ColorSync devices.

Please advise,

[Kuroi_Kenshi · Accepted solution]

Hi @pqlior,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your OfficeJet Pro 9025 is scanning colors incorrectly, and you can’t find an option to calibrate either in MacOS or the HP app. Let’s go through some steps to fix the scan quality issue.

1. Power Reset the Printer

Keep the printer on.

Unplug the power cord from the printer and wall outlet.

Wait 60 seconds.

Plug it directly back into the wall outlet and power it on.

Sometimes a reset clears temporary scan/color issues.

2. Clean the Scanner Glass & ADF

Lift the scanner lid and clean the glass surface and white backing strip with a lint-free cloth and glass cleaner.

If using the Automatic Document Feeder (ADF), clean the ADF rollers and strip glass as well.

Smudges or dust often cause incorrect color patches.

3. Update Printer Firmware

On the printer control panel, go to Setup → Printer Maintenance → Update the Printer.

Or download the latest firmware from HP Software & Drivers.

Firmware updates sometimes resolve scanner calibration bugs.

4. Reinstall HP Smart on MacOS

Remove the printer from System Settings → Printers & Scanners.

Uninstall HP Smart.

Download the latest HP Easy Start and HP Smart from HP’s site.

Re-add the printer and test scanning again.

5. Try Different Scan Applications

Instead of HP Smart, test with Preview (Mac default app) → File → Import from Scanner.

Also test using Image Capture (Mac utility).

If the scans look correct here, the issue may be with HP Smart’s software handling.

6. Check Scan SettingsIn HP Smart → Scan → click Advanced Settings.

Ensure Color Mode is set to Color (not Grayscale or Black & White).

Try lowering the DPI (e.g., 300 DPI) and see if results improve.

7. If Still No Calibration Option

The OfficeJet Pro 9025 does not have a manual calibration option like some higher-end models.

If the issue persists after cleaning, updating, and reinstalling, it likely indicates a faulty CIS scanner sensor.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[pqlior]

Thanks. The reset seems to have helped. HP also issued an update for the app, so that might have helped too.

[Kuroi_Kenshi]

Hi @pqlior,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,