Officejet3830 scanning vertical lines

[VH5150]

 When I scan or photocopy, I get the vertical lines.  For colour scans this shows up as purple or pink with black through it. 

It happens on single sheet on the large glass and also when using the document feeder for multiple pages. 

I have been on the forums and followed all the advice about cleaning the glass but nothing has worked.

Is there anything else i can do to make this stop?

Many thanks

VH5150

[Nal_NR]

Hi @VH5150,

Welcome to the HP Support Community. 

I'd like to help!

Have you performed all the steps mentioned below?

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Make sure the scanning quality is not printing-related

If you are experiencing an issue with the quality of your printed scans, send a print job from the computer to confirm the quality issue is not printing-related.

If the quality issue occurs when printing from the computer, it is not scanning-related. Go to HP Customer Support, enter your printer model number, and then search for print quality to find the Fixing Poor Print Quality document.

If the quality issue occurs when scanning, it is most likely related to the scanner hardware or scan job settings.

Clean the scanner glass and parts

Fingerprints, smudges, dust, or debris on the scanner glass, under the scanner lid, or in the document feed slot can cause lines and color bands. Clean these parts with a soft, lint-free cloth sprayed with glass cleaner.

Callout

Description

1.

Printer with flatbed scanner glass and lid

2.

Printer with a document scan feeder

Clean a flatbed scanner

Clean a document scan feeder

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the printer to complete the reset.

Clean the automatic document feeder (ADF)

If your printer has an ADF, clean it regularly to help avoid paper jams and quality problems.

Get a lint-free cloth and distilled water.

Remove the original document from the ADF.

Turn off the printer, and then disconnect the power cord.

Open the ADF cover.

Find the paper pick rollers and the separator pad inside the ADF.

Callout

Description

1.

Paper pick roller

2.

Separator pad

Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.

Use the damp cloth to clean the paper pick rollers and the separator pad.

Leave the ADF cover open for two minutes to allow the rollers and pad to dry.

Close the ADF cover.

Reconnect the power cord, and then turn on the printer.

Change the scan settings

Change the settings in the scan software to help improve the scan quality of your document or photo.

NOTE:

Available settings vary by printer model, scan software, and when scanning a document or a photo. For example, the PDF settings are only available for document scans.

Make sure the original document or photo is in good condition and free of tears, creases, folds, staples, or tape.

Place the original on the scanner glass or into the automatic document feeder (ADF).

NOTE:

Do not load photos into the ADF to prevent damaging them or the printer.

Open the scan software, and then find the scanner settings.

Change any of the following settings before scanning, if available.

Select the appropriate scan type: Make sure your scan type matches the object you are scanning for optimal quality.

Select either the color or greyscale scan option: If the original item is in color or greyscale, choosing to scan it in black and white can significantly degrade scan quality.

Increase the scan resolution: Increasing the resolution improves the scan quality, but it also increases scanning time and file size. A standard resolution of 300 dpi is acceptable for most text-based documents, while 600 dpi or higher is better for detailed photo scans.

Choose the appropriate file type: The file extension you choose can affect the final scan quality. For most scan jobs, PDF, JPEG, GIF, and PNG are acceptable file types.

Do not compress or reduce the file size: Compressing your scanned files produces smaller file sizes at a cost of lower image quality

Scan the document or photo.

A preview of the scan displays in the software.

On the preview screen, make any final scan adjustments, and then save the scan.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @VH5150,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!