Old Scan overlays and part obscures all new scans

[Edwin31]

I have an HP Envy 5530 Printer Scanner running Windows 7 64bit

I scanned a small document, a passbook and now every time I do a new scan the old scan appears overlaid on top of and obscuring part of the new scan. Only thing I did differently to previous scans for the passbook was to scan to email

Steps tried

1.Reboot printer scanner and Computer

2.Tried HP Print and Scan Doctor and it finds no problem.

1. On the Printer Screen tried Reset to Factory Defaults, no difference.
2. Tried scan to Computer direct from Printer Screen.
3. Tried all the different types of scan such as image and file and to email.
4. Tried reinstall all the device software, still the same problem.

Any suggestions, run out of ideas

[Riddle_Decipher · Accepted solution]

@Edwin31

Welcome to HP Forums, 

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand the Old Scan overlays and a part of it obscures all new scans,

Have you attempted a root level reinstallation of your printer drivers? if not, Please perform the steps mentioned below to resolve your concern:

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Edwin31]

Hi

All OK now

[Riddle_Decipher]

@Edwin31

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂