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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
Microsoft Windows 10 IOT

The light or dark setting on my Envy4520 keeps going back to normal after I start copying 

1 REPLY 1
HP Recommended

@RekoDog, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Restart the Printer

  • Turn off the printer. Unplug the power cord from the printer and the wall outlet.
  • Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.

Run HP Print and Scan Doctor:

Update Printer Firmware

  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Use EWS for making changes, refer this guide to access the EWS: Use the HP printer Embedded Web Server (EWS) | HP® Support

Also, refer this guide for print settings: HP print settings guide | HP® Support

 

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped you or made things easier, I’d truly appreciate it if you could mark it as an Accepted Solution This not only helps others find the right fix faster but also spreads the support. 💙 And if you found my reply helpful, tapping "Yes" on "Was this reply helpful?" means the world- it ensures more people get the solution they need! 🌟 Your small action can make a big impact! 💪😊

 

Regards,

Garp_Senchau
I am an HP Employee

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