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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-20-2018 04:37 PM

HP Recommended
Product: envy 5660
Operating System: Chrome OS

I have been scanning via a webpage that I found on a forum somewhere. It had a title, like, integrated virtual network, and was clearly an HP product. I would end up at a very simple page with a series of tiles, one of which was scanning. This is the only way I've been able to scan, and I've entered a new deal where I need to do a buunch of scanning! Help!

 

The web address was as above: 192.168.254.66. It worked the last time I tried it, around 5/1/18, but not today.

 

Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-23-2018 09:23 AM

HP Recommended

Actually, it's called the "embedded web server," and I accidentally figured out the problem while talking to HP tech support. I didn't realize the IP address could change on the printer, but evidently it can. When I checked the IP address at the printer (by pressing the wireless icon on the touch screen), I saw that the address was sligthly different than it used to be. When I entered the new IP address, everything wiorked as before. Thank you, HP tech support!

View solution in original post

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2 REPLIES 2

‎05-20-2018 04:56 PM

HP Recommended

Virtual Application Network! Not "integrated virtual network!"

 

This was the only way I could scan, and today when I tried to scan a bunch of stuff I found I could scan nothing at all. Is it down? Different address? Please advise!

 

Thank you.

Was this reply helpful? Yes No

‎05-23-2018 09:23 AM

HP Recommended

Actually, it's called the "embedded web server," and I accidentally figured out the problem while talking to HP tech support. I didn't realize the IP address could change on the printer, but evidently it can. When I checked the IP address at the printer (by pressing the wireless icon on the touch screen), I saw that the address was sligthly different than it used to be. When I entered the new IP address, everything wiorked as before. Thank you, HP tech support!

Was this reply helpful? Yes No
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