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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-26-2022 02:59 AM - last edited on ‎04-26-2022 07:40 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8730 All-in-One Printer
Operating System: macOS 12.0 Monterey

Hello, 
why do I see only the first page in documents with multiple pages scanned with Office Jet Pro 8730? When I open in Preview or Quickview under MacOS 12.3.1 I see only the first page. Following pages are white. 

11 REPLIES 11

‎05-04-2022 01:50 PM

HP Recommended

@Captain4711

 

Welcome to the bHP support community.

 

Could you elaborate on the issue for better understanding?

Which application are you using to scan?

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎05-04-2022 11:52 PM

HP Recommended

the scan job is done from the OfficeJet but when opening in Preview app only first page is visible

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‎05-11-2022 07:46 AM

HP Recommended

@Captain4711

 

Which application are you using to scan?

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎05-20-2022 11:05 AM

HP Recommended

No application on the Mac is used to scan. Scan comes direct out of the printer

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‎05-26-2022 02:47 AM

HP Recommended

@Captain4711

 

Did you make a copy and check if the issue persists?

Sandytechy20
I am an HP Employee

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‎05-29-2022 11:57 PM

HP Recommended

No problems when copying with the printer

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‎06-12-2022 11:00 AM

HP Recommended

@Captain4711

 

Update Mac OS

  1. From the Apple menu  in the corner of your screen, choose System Preferences.
  2. In the System Preferences window, click Software Update.
  3. Click Update Now or Upgrade Now.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎06-12-2022 11:38 PM

HP Recommended

I already updated system software, same Problem under Mac OS 12.4.

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‎06-14-2022 11:47 AM

HP Recommended

@Captain4711

 

Try scanning from the computer using image capture or HP scan and check if the issue occurs.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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