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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-14-2022 01:40 PM

HP Recommended

Same problem. I scanned with HP Easy Scan 1.11.0 both sides of one page in feeder in one pdf document. When I open it with Preview only first page is visible, opening in PDF Viewer 6.1.8 both sides are visible. Can I upload the pdf?

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‎07-05-2022 04:49 AM - edited ‎07-05-2022 04:52 AM

HP Recommended

@Captain4711

 

This might require remote access to the computer to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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