Outlook Auto-fill Name Not Working with HP Scan

[Charlie_Balogh]

When I scan to email, Outlook does not Auto-fill (e.g. I hit a "c" in the TO field and a drop down is NOT populated with people whom I have emailed that  begin with "c").  However, when I just address an  email normally, it does Auto-fill the To.  In the same office, another associates pc DOES Auto-fill when trying to scan.  We are using Outlook 2010.  I suspect that  the HP scanner driver may be the issue.  Does anyone have any ideas on this one?

We are using Windows 7 Pro, x64.  

[Dragon-Fur]

@Charlie_Balogh

I can offer the following limited suggestions.

One thing that might influence this is the way in which the Scan to Email setup is configured.

Open the Embedded Web Server (EWS) on both computers and compared the various setups / configurations.

For example, check whether the "To" is set to Blank or "Address book only" (wording varies).

Also check in the "Email Options" topic / setup.

General Example (your EWS may be similar, completely different, or the same):

EWS_8740_Scan-to-Email_Setup_2

Another place to look is whether the Outlook Address book is set up / configured.

General Help here:

Add or remove an address book

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We are a world community of HP enthusiasts dedicated to supporting HP technology.

[Charlie_Balogh]

Thank you for your response.   interestingly, I did not even use the page your referenced to setup scan to email on either computer.  I guess there are several ways to skin a cat!!!  I will take a look through this pages' lens and see if I can determine a difference between the two.  I am waiting for the user to finish for the day so I can access the pc and try a few things.  

[Dragon-Fur]

@Charlie_Balogh

You are welcome.

The Embedded Web Server (EWS) is a print management web interface.

Depending on your printer model and age of the software, EWS provides an easy to see and use tool.

Good Luck.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[Charlie_Balogh · Accepted solution]

I resolved the issue.  As it  turns out, Outlook must be  opened for the auto-fill to work.  It  had  been  closed on the subject pc. Once I opened it, the  auto-fill worked great.

Thanks for your  help.  

[Dragon-Fur]

@Charlie_Balogh

OK, excellent.  Thanks for posting back the "fix".

I would not have caught this.  Frankly, my whole Outlook setup is a bit "wonky" (somewhat deliberate as I don't use it much).  I have little set up to "just run".  

For example, Outlook accepts mail, including Scan mail; I have to open the Outlook application, set the send/receive action, and then click to send along any message /mail  from the "Outbox".  Suits my needs.  

I am glad you caught it.  "So, now we know."   Smiling.

Happy Scanning.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.