• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Hi,

I don't want my documents to be saved in PDF form - what do I do?

Also when they are saved and they are numbers and columns you cannot read them when you try to convert them to word documents.

What am I doing wrong - all I want is my document to be scanned as a word document.

Bev

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

No, you have to select Document, not Photo. By default it will scan all documents to PDF files and all Photos to JPG files. Looks like your option is Auto crop that why it scans one page to many pieces.

 

For Windows 7, please try (to sacn as PDF),

 

(a) Double click printer icon on desktop,

(b) Select Scan a Document or Photo,

(c) Select Save as PDF icon (on the left),

(d) Click Scan

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

3 REPLIES 3
HP Recommended

Hi,

 

What is your printer ? What is the Operating system of your computer ? Have you installed printer software and drivers to yout computer yet ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Hi,

In order:

HP Officejet 4650; 

Windows 7;

Yes, I have installed them (that took my ages to get right)

I tried using JPEF - very slow but they came ast separate documents and not on PDF and I will be able to send it on to others now.

Is there a better way?

Bev

HP Recommended

Hi,

 

No, you have to select Document, not Photo. By default it will scan all documents to PDF files and all Photos to JPG files. Looks like your option is Auto crop that why it scans one page to many pieces.

 

For Windows 7, please try (to sacn as PDF),

 

(a) Double click printer icon on desktop,

(b) Select Scan a Document or Photo,

(c) Select Save as PDF icon (on the left),

(d) Click Scan

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.