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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-13-2022 06:44 AM - last edited on ‎05-15-2022 07:17 AM by Retired

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer

When I click the scan icon, it goes to a screen for me to log onto HP smart and then a message pops up to open hp smart in another browser that may be hidden, but there is no other browser. When I log on to the HP smart site and log in, I don't see anything re: the scanner

2 REPLIES 2

‎05-16-2022 10:58 AM

HP Recommended

Hi @MONIQUEH1,

 

Welcome to the HP Support Community

I'd like to help!

 

To assist better -

 

What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 

Have you tried using HP Scan or HP Scan and capture?

 

Let me know!

 

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‎05-16-2022 01:27 PM - edited ‎05-29-2022 10:33 PM

HP Recommended

Hi, I am also facing the same issue on Hp laserjet 3830. As today I spended the whole day but scanned just 2 pages of Pikashow apk document. Which is about 50 pages. Now after spending the whole day I am about changing of this printer because It has wasted alot of my time. If you found the solution so also share with me other wise I am going to change it.

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