Paper feeder not working Scanner

[NicaTex]

The paper feeder doesn't work when I try to scan documents.

HP ENVY 7640

[praveenbv]

Hi@NicaTex, Welcome to the HP Support Community!

Resetting the printer calibrates the scanner mechanism and will help resolve the issue.

1. Press the Power button to turn on the printer, if it is not already on.
2. With the printer turned on, disconnect the power cord from the printer.
3. Disconnect the power cord from the power source, and then wait 30 seconds.
4. If you previously connected the power cord to a power strip or multi-plug outlet adapter, reconnect the cord directly to a wall outlet to ensure the printer is getting enough power.
5. Reconnect the power cord to the rear of the printer, and then turn on the printer.
   • make a test copy to confirm the issue is resolved.
   • If the issue persists, connect the printer power cord to a different wall outlet to determine if the original outlet is causing the issue.
   • If the issue persists with a different wall outlet, continue to the next step.

Scanning issues can be resolved by running the automated troubleshooting tool for windows.

1. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.
2. Read and respond to the instructions to select your printer, install any required software, and fix scanning issues.

If you still have issues, check the scanner bar functionality-

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.

Let me know the outcome.

Cheers 🙂

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