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‎11-06-2019 03:15 PM

HP Recommended
Product: OfficeJet Pro 8025
Operating System: Microsoft Windows 10 (64-bit)

I just got a new OfficeJet Pro 8025 and while setting it up I found that I could not fit paper into the paper tray. I looked at the manual and saw that there was a button for extending the tray Which seems to be what I need however when I push the button I am unable to slide/extend the tray. Any help would be greatly appreciated. 

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-06-2019 04:42 PM

HP Recommended

What paper size are you trying to load in your Officejet Pro 8020?  The document here shows how to adjust the paper tray.  My experience (on an Officejet Pro 8600) was that the tray tends to "stick", it may be difficult to move the first time.  I had good results using two hands (one on each side of the tray) and pulling evenly and sharply on the tray.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

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6 REPLIES 6

‎11-06-2019 04:42 PM

HP Recommended

What paper size are you trying to load in your Officejet Pro 8020?  The document here shows how to adjust the paper tray.  My experience (on an Officejet Pro 8600) was that the tray tends to "stick", it may be difficult to move the first time.  I had good results using two hands (one on each side of the tray) and pulling evenly and sharply on the tray.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎11-06-2019 04:52 PM

HP Recommended

Thanks a bunch for the help. I was trying to use standard 8.5 x 11 paper. Once I saw you said it can be kinda stuck at first I pulled extra hard while pushing button and it worked. I guess I wasn’t pulling hard enough at first since I was scared I might break it. 

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‎11-06-2019 05:12 PM

HP Recommended

I am glad I could help.  The first time I tried this I was afraid I was going to break the tray.  Fortunately, although they stick they are also pretty tough :-).   In the future, if you need to adjust it again it should be easier, in my case it was only the initial movement that was "stuck".


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎11-11-2019 10:58 AM - edited ‎11-11-2019 11:27 AM

HP Recommended

WAIT!! I might be wrong, it's not quite right once I put it back in the printer. However, I can NOT adjust it using the gray tab-bie thingy, it is not physically possible. ps I am disappointed, I bought the officejet 3820 first but it was so junky,  so I exchanged for the 8025 and this one does not seem much better. Plus I couldn't believe how much extra plastic packaging was with this!

 

Original post:

I see it's already solved, but I thought I'd post the diagram I made to answer a similar post. Cheers!  

 

20191111_123638.jpg

 

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‎11-24-2019 08:39 AM - edited ‎11-24-2019 08:43 AM

HP Recommended

Yes, but the button for 8½ X 11 is UNDER the paper. I have slammed it in but in any case the printer jams or pulls multiple sheets of paper into the printer and then jams. I have yet to have a successful multi-page print.

The paper slides up the "finger" at the far end of the tray. The bottom sheets are at the foot of the "fingers" How does this work?

Also a minimum of 10 pages, maximum of 25. Got to run back and forth to fill it up.

 

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‎11-24-2019 09:06 AM

HP Recommended

@woolfcoop  - Please post in a new thread so your issue can be better addressed.  I would suggest posting in the board here:  https://h30434.www3.hp.com/t5/Inkjet-Printing/bd-p/PostPrint


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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