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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-18-2017 06:48 AM - last edited on ‎03-18-2017 05:07 PM by Retired

HP Recommended
Product: CX042B
Operating System: macOS 10.12 Sierra

i Have problemt to connect to e-print...  i have try to set back to factory settings .. but i get no where.. 😕  
I´m trying to scan a documet to my e-mail adress.... it works in jun 2016 .. so i dont see what the problem are.  I¨m getting the questions to check for updates ... but getting error messages..   my deviceinfo is ..  

Produktnavn HP Photosmart 5520 series Produktmodellnummer CX042B Service-ID 23035 Fastvareversjon MGP1CN1444AR

 is this the latest Firmware ?  

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-18-2017 07:41 AM

HP Recommended

Hi,

This is not the latest firmware, the latest firmware should resolve the described problem.

 

The latest firmware update utility fir your printer is not available for Mac OS at this time, only for a Windows PC.

 

If you do not have the printer installed on a Widnows PC be sure to install it first using below drivers:

http://ftp.hp.com/pub/softlib/software12/COL42577/mp-108807-3/PS5520_1315-1.exe

 

Then update the printer using below utility:

http://ftp.hp.com/pub/softlib/software13/printers/ps5520/PS5520_R1610A.exe



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎03-18-2017 07:41 AM

HP Recommended

Hi,

This is not the latest firmware, the latest firmware should resolve the described problem.

 

The latest firmware update utility fir your printer is not available for Mac OS at this time, only for a Windows PC.

 

If you do not have the printer installed on a Widnows PC be sure to install it first using below drivers:

http://ftp.hp.com/pub/softlib/software12/COL42577/mp-108807-3/PS5520_1315-1.exe

 

Then update the printer using below utility:

http://ftp.hp.com/pub/softlib/software13/printers/ps5520/PS5520_R1610A.exe



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎03-24-2017 10:33 AM

HP Recommended

Thanx 😄  seems like it's working. thank you for the help :TongueOut:

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‎07-03-2017 10:04 AM

HP Recommended

As it is an Imac with Sierra operating system, the software you propose is not woking for OS of the Imac.

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