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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Photosmart 7510
Microsoft Windows 10 (64-bit)

Error during startup of scanning software: "Acrobat failed to connect to a DDE server"

1 REPLY 1
HP Recommended

@gwyche

 

Welcome to HP support community.

 

Which scanning software are you using to scan?

 

Meanwhile:

Try to scan using a different scanning App.

Refer this HP document for steps to scan:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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