Photosmart D110a: Scans docs in BW only

[ululator]

When I scan a document to PDF - with output mode set to Color - the preview displays on color while it’s loading, but the preview switches to BW as soon as it’s completely loaded.  This is a new problem.  I’ve scanned plenty of color documents to PDF, & this has never happened before.

My HP driver is up to date (I checked.)  The only change I’ve made to my computer recently was to install MS Office 2019.  Could that have disrupted the settings?

Has anyone else experienced this glitch?  If so, how do I fix it?  Thanks!

[Betty0610 · Accepted solution]

@ululator

Welcome to the HP Support Community.

Does this happen with copying to?

Let's run the HP Print and Scan Doctor, which helps in resolving common printing and scanning problems such as missing or corrupt print drivers, connectivity issues etc.

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ululator]

Wow, the Print & Scan doctor did the trick… Thank you so much!
It automatically downloaded a “necessary update”.  The scanner is back to normal, & working exactly as it should.
Thank you again!

[Betty0610]

@ululator

I'm glad to hear that and you're most welcome. Do get back to us in future for further assistance.

Have a nice day!:)