Photosmart Plus B209a won't scan

[AnnTN]

No, this didn't work. I've actully done this particular step a few times.

I guess I need to get in touch with my internet service provider and see if they can somehow help me.  I think it might have something to do with the router. Once I did the reset of the printer then the computer couldn't find the printer.

[Jeet_singh]

@AnnTN,

It looks like you were interacting with @A4Apollo, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

Please contact your ISP and check how it goes. 

If you need any further assistance, please don't hesitate to reach out to us again.
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,

[AnnTN]

This didn't work. My device/printer doesn't even show up in Devices/Printers.

[A4Apollo]

@AnnTN, Thanks again for your response.

I appriciate your efforts for writing back to us.

As you mentioned the printer is not listed in device manager.

Try setting up the printer using the USB connection.

Prepare for the printer setup

Check requirements and delete any previous installed printer versions from Windows to prepare for the USB connection setup and driver installation.

1. Confirm the following requirements and items before you begin:

   • The printer is turned on and in a ready state.

   • Obtain a USB cable less than 3 m (9 ft 10 in) in length.

   • There is an available USB port on your computer: If you connect through a USB hub or docking station, the printer might not receive enough power to properly operate.

   • If you connected the USB cable to the computer before installing the HP driver, continue with these steps to remove the printer from the installed devices to help ensure a successful setup. Otherwise skip to the next step to install the driver.

2. Disconnect the printer USB cable from the computer. Do not reconnect the cable until prompted during the driver installation step.

3. Search Windows for 'devices', and then click the Devices and Printers control panel setting in the results.

4. Right-click the icon for your printer model, and then click Remove device. If multiple icons exist for the printer, remove them all.

   Figure : Remove the printer from Devices and Printers

   

5. Close the Devices and Printers window, and then continue to the next step.

Step 2: Install the driver and set up the connection

Download and install the best available print driver to complete the USB connection.

1. Go to https://hp.care/2yb4U5B, enter your printer model, and then follow the onscreen instructions to download your driver. Depending on your printer model, the guided driver installation app HP Easy Start might download.

   • If a driver or HP Easy Start downloads, follow the on-screen instructions to open the download file to start the setup. When prompted to choose a connection type, select USB. You do not need to complete the remaining steps in this section if the setup is successful.

   • If the download fails or your printer is not listed on https://hp.care/2yb4U5B, continue with these steps to install a driver from the HP website.

2. Go to HP Customer Support - Software and Driver Downloads, enter your printer model, if prompted, and then confirm the operating system version is correct.

3. Under Driver-Product Installation Software, click Download next to the full feature driver, and then follow the on-screen instructions to use the guided HP Download and Install Assistant or select Download only to save and run the driver file from your computer.

      NOTE:

   If 'Installing Your Printer Driver Using the Windows Built-in Solution' displays instead of a download button, click Learn more for steps to install the print driver through Windows.

4. When prompted by the installer to choose a printer connection option, select USB to continue with and complete the setup.

5. Try to print, scan, or fax, depending on your printer functionality.

Refer this article to know more information about USB printer setup. Link: https://hp.care/2wJc7LB

Please mark my post as accepted solution if you feel I have answered your query.

Let me know if this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[AnnTN]

Ok, so I was able to get my printer reconnected to a wireless connection. But it still won't print from the computer. I get a message about a missing driver. I went through the steps given, in this thread, to install the missing driver. I get this message..."Unable to remove HP Photosmart Plus B209a-m x64, Type 3 user made driver. This specified printer driver is curently in use."

I was so happy to have my printer back online, but it still won't print.

[AnnTN]

FINALLY!!!! The printer is working now. I'm not sure exactly what I did, but I don't care. It's working. And it scans, too.

[A4Apollo]

Hi @AnnTN! You're welcome and thanks for your prompt response.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Please mark my post as accepted solution if you feel I have answered your query.

Take care,

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!