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‎01-21-2019 11:39 AM

HP Recommended
Product: Photosmart C5580 Carriage Jame
Operating System: Microsoft Windows Server 2008 (64-bit)

Receiving carriage jam error on my Photosmart all in one printer C5580.  Went through the trouble shooting steps and still receiving it.  It worked fine when I printed a week ago.  Next steps?

1 REPLY 1

‎01-23-2019 04:08 AM

HP Recommended

@Bump

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there seems to be an issue with the carriage jam. 

 

Appreciate you trying the steps. Don't worry, I'm here to help! 

 

Please try these steps mentioned in this video link. 

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I've sent you a private message with the steps to perform an advanced reset. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Hope this helps!

 

Let me know how that goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day ahead 🙂

Asmita
I am an HP Employee

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