Pixelated/Blurry Scans

[RezRym]

My scan quality is suddenly noticeably terrible. The scans are extremely pixelated/blurry and unusable. I am using Mac OS Ventura. The scanner is clean and I have powered it off and on. This poor quality is presenting in both ADF and manual scans. I have not changed any settings and the printed page I am scanning is perfectly clear. I am scanning at the 300 level but have tried other levels as well and they're even worse.

[Rainbow23]

Hi @RezRym,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing scan quality issues with your HP OfficeJet Pro 9015e All-In-One Printer

Please follow the steps listed below to download and install the drivers from this website.

I hope this helps.
Have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[RezRym]

I was only able to install a firmware update through the HP website. As for drivers, it just tells me to download HPSmart, which I have. After I downloaded and installed the firmware update, I tried scanning again but it's still very pixelated/blurry.

[Rainbow23]

Hi @RezRym,

Welcome to the HP Support Community. 

This issue might require one on one interaction to fix it.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead! 

[MacUserinTexas]

I have this issue as well, starting just a few weeks ago. Interestingly, when I use the HP Smart app on my phone or my husband scans from his PC, the scan is clear. It's just when I use the HP Smart app on my Mac that it's blurry. It looks like if you scanned something small and then tried to magnify it. Like the OP, I also had not changed any of my scanning settings from before. If I scan in color, it's better, but then of course creates a larger file. Best I can tell, the issue is with the HP Smart software for the Mac, not with the scanner itself, as then problem exists only when doing it from the Mac HP Smart app. In generally, it seems like the HP Smart app doesn't play well with my Mac. I'm about ready to replace this printer/scanner with another brand that will work better with my primary device. It's not a viable long-term solution to have to scan from my phone instead.

[RezRym]

Scans via the HP Smart app are clear for me as well. It's the Mac desktop app that is the problem. We really need a release to either software or firmware to solve this ASAP. I'm not calling in and paying HP to fix a problem they created, so if this isn't resolved soon I will also be replacing my printer/scanner and not with another HP product. I even tried uninstalling and reinstalling the device and it still doesn't work properly.

[Joel95]

I can confirm this issue as well. I'm on Mac OS Big Sur 11.7.3 with HP Smart v14.2.1. I was able to install the HP Smart iPhone app and that scan worked as expected. This indicates it's an issue specific to Mac. Please fix.

[MacUserinTexas]

The problem still exists on my end. HP, any plans to fix this? It's extremely frustrating.

[RezRym]

I'm still having the problem too, despite like 3 software updates since the problem started. It hasn't been addressed. VERY unhappy with HP at this point.