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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-18-2017 04:03 AM

HP Recommended
Product: HP Photosmart 5520
Operating System: Microsoft Windows 7 (64-bit)

Hi to all!

I am missing the plus sign from the scan preview window in Windows 7 64bit which is necessary to add multiple scanned pages in a pdf file.

Here is a screenshot:

2017-11-18 11_58_53-HP Scan - HP Photosmart 5520 series (NET).png

 

I downloaded the printer software from here:

https://support.hp.com/us-en/drivers/selfservice/hp-photosmart-5520-e-all-in-one-printer-series/5157...

 

Can you please tell what am I missing here?

Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-18-2017 06:54 AM - edited ‎02-01-2019 12:11 PM

HP Recommended

High,

Lower the Scan Resolution to 300 dpi or below, then the plus button will be shown.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎11-18-2017 06:54 AM - edited ‎02-01-2019 12:11 PM

HP Recommended

High,

Lower the Scan Resolution to 300 dpi or below, then the plus button will be shown.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎11-19-2017 04:37 AM

HP Recommended

Thanks! It worked brilliantly!

Was this reply helpful? Yes No

‎02-01-2019 11:37 AM

HP Recommended

BINGO ...worked at 300 ...thank you!

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