Print and Scan Doctor

[sid_f]

Had an old version of Print and Scan Dr. Had to use it every day to fix scan problems on Windows 10 Home Version 1803 build 17134.706.  Said there was an updated version. downloaded it and it says doesn't work on 64 bit machines. Either it stepped on the old version or i can 't find it. Cant get scanning to work on my Office Jet Pro 8720

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Support Community.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!