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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-11-2018 09:59 AM

HP Recommended

Hi,

 

Let's try to use Windows in-OS scan 

 

Windows 10 : Scan using the In-Os drivers

 

 

It's for WIndows 10 but worth a shot for the situation you're in.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎07-12-2018 02:04 AM

HP Recommended

Hi greenturtle, I always scanned documents using  the in-OS drivers procedure bu it didn't work until now.... do you know what happened? This morning I switched-on my laptop and my printer and now, magically, the printer scan and print properly. What doesn't work is the PDF print creator which is a software that allows me to transform a generic file in a pdf file but I don't care (to me it's more important to scan documents than transform pdf file). And so, for me it happened (I am not a technician) that the HP printer driver took (don't ask me how) the place of the PDF print driver and  so now it finally works. Indeed now my PC is asking that it is not able to find the pdf printer driver but I don't care. I really thank you a lot for your help and patience and just tell me if you need that I release a super positive reviews of your assistance help. have a nice day alvin

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‎07-12-2018 06:37 AM

HP Recommended

Hi @alvin356,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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