Printer 3820 no longer prints copies...

[kbneedshelp]

Hi.  This 3830 printer stopped making copies.  It won't align or complete tasks.  I just put in new black ink cartridge.  It just buffers.  I think it still prints, though.  I turn it off and on, but that does not fix the issue.  Do you have a fix, please?  Thanks

[sandytechy20]

@kbneedshelp

Welcome to the HP support community.

I understand that you are unable to make copies, but I am glad to assist you.

Are you getting any error messages while coping?

Are you able to scan and print?

Meanwhile:-

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass then it should be a scanner issue.

Perform a power reset , and reset the printer to recover from printer errors or failures.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.