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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎02-17-2021 10:40 AM

HP Recommended
Product: HP Photosmart 5520
Operating System: Microsoft Windows 7 (64-bit)

HP Photosmart 5520 printer/scanner.

The printer was passed to me by a friend as the scanner stopped working (He now has a Cannon printer).

He connected to the printer using an Apple Mac Air.

I have Windows  - trying on a Windows 7 PC (no wireless)

Scanning Not working - removed and re-installed Drivers 3 times

Used HP print and Scan Doctor

Scan doctor reports that cannot contact the scanner over USB cable.

Can print ok so some comms over USB working.

Removed the drivers again and deleted the printer from the computer registry using Regedit. Re-installed the drivers again but no change.

What else could I do? I thought I might try to reset the printer to factory settings but there are no menu options on the screen on the front of the printer.

Does anyone know if this printer/scanner can be fixed or do I have to dispose of it?

When I start the printer it wants to carry out a printer alignment but if  press ok nothing happens.

Help would be appreciated, thanks

Trevor

 

Category:
1 REPLY 1

‎02-23-2021 06:41 AM

HP Recommended

@Crikey_O-Really

 

Welcome to the HP Support Community.

 

Are you able to copy?

  1. With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.

  2. If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to make sure the printer is getting enough power.

  3. Reconnect the power cord to the printer, and then try making a copy.

    • If the issue persists, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.

    • If the issue persists using a different wall outlet, partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass, it could be a hardware issue.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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